You may return unworn, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
For any other reason, the cost to return the shipment to us will be deducted from your refund unless you send it back to us at your expense. Should you decide to use your own courier, we strongly advise that you have a tracking number as we will not be responsible for lost or missing returns.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us via the following methods:
email: firstname.lastname@example.org Please reference Return Request in the subject line.
Phone: 914.345.0330 Customer Service is available Mon-Fri 8:30am to 5:00pm EST
Please be sure to have your order number available and the reason for the return so we can expedite your refund more quickly.
The quickest way to exchange merchandise is to place a new order and return the initial items to us by following the Return Policy above.
We will ship out your new merchandise immediately and will refund your return upon receipt. Please indicate in your return request that your return is an exchange so we do not deduct any return freight.
If you have any questions, please do not hesitate to contact us.
The BAC Team